Privacy Policy

1. Introduction

Digital Defence Limited (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal information with care, respect, and transparency.

This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to our website, campaigns, advocacy work, education resources, support initiatives, donations, volunteering activities, and all interactions with individuals and communities across Australia.

2. Personal Information We Collect

We may collect personal information that is reasonably necessary to carry out our charitable activities, including:

  • Name

  • Email address

  • Phone number

  • Enquiry or message content

  • Donation details (excluding full payment card details)

  • Volunteer or supporter information

  • Communication records

3. Sensitive Information and Lived Experience

As part of our mission to combat digital harm, we may receive sensitive information, including personal accounts of online abuse, harassment, or harm. This may include:

  • Descriptions of online incidents

  • Impacts on mental health or wellbeing (if shared voluntarily)

  • Information relating to interactions with digital platforms or institutions

We only collect sensitive information where it is voluntarily provided and reasonably necessary for support, advocacy, research, or education purposes. Sensitive information is handled with a higher level of care and confidentiality.

4. How We Collect Information

We collect personal and sensitive information when you:

  • Fill out a contact form or share your digital experience

  • Donate to Digital Defence

  • Subscribe to updates or campaigns

  • Volunteer or engage with our initiatives

  • Contact us via phone, email, or online platforms

  • Interact with our website or digital resources

5. Why We Collect Information

We collect and use personal information to:

  • Respond to enquiries and provide information or support

  • Deliver advocacy, education, and awareness initiatives

  • Facilitate donations and maintain donor records

  • Engage with volunteers and supporters

  • Conduct research and policy work (including de-identified analysis)

  • Improve our programs, resources, and public engagement

  • Meet legal, regulatory, and reporting obligations

6. Donations and Financial Information

Digital Defence Limited is endorsed as a Deductible Gift Recipient (DGR) by the Australian Taxation Office.

When you donate, we may collect information necessary to process and record your donation (such as name, contact details, donation amount, and date). Payment processing is handled securely by third-party providers, and we do not store full credit card details.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary, including to:

  • Staff, contractors, and authorised volunteers

  • Service providers who support our operations (e.g. IT, website hosting, payment processors)

  • Research, policy, or advocacy partners (usually in de-identified form)

  • Government or regulatory authorities where required by law

We do not sell personal information or sensitive information.

8. De-identified Information

Where appropriate, we may use de-identified or aggregated information (for example, from shared digital experiences) to inform advocacy, education materials, research, or public submissions. This information does not identify individuals.

9. Overseas Disclosure

We do not routinely disclose personal information overseas.
However, some digital services we use (such as website hosting, analytics, or email platforms) may store data on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled in a manner consistent with Australian privacy standards.

10. Data Security and Storage

We take reasonable steps to protect personal and sensitive information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes secure systems, restricted access, and careful handling of sensitive information. Information is retained only for as long as necessary for our charitable purposes or legal obligations.

11. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

Requests can be made using the contact details below, and we will respond within a reasonable timeframe.

12. Privacy Complaints

If you believe your privacy has been breached, please contact us with details of your concern.

We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  • Monitor website performance and engagement

  • Understand how resources are accessed and used

  • Improve content, usability, and outreach

You can manage or disable cookies via your browser settings.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The most current version will always be published on our website.

15. Contact Us

For any questions about this Privacy Policy or how Digital Defence handles personal information, please contact:

Digital Defence Limited
ABN: 71 681 559 222

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